Pursuit
Operated by a national health plan on the 1health platform. Formerly Chart Chase.
Pursuit is medical record retrieval for a health plan, run year-round instead of in a season. Chart requests are grouped by provider site, because a retrieval team works a site, not a chart. Provider offices receive a branded request with a link and upload the chart; the upload matches to the member and request automatically.
92%
48 hours
The Objective
Turn chart retrieval from a seasonal, spreadsheet-driven effort into a continuous workflow that the plan's retrieval team, its retrieval vendors, and provider offices all work from the same record.
Built on 1health
This application is composed from 1health protocols, services, and modules. The mapping below shows how each app capability is enabled by platform pieces.
Data in and out
Members, insurance contracts, providers, and open care gaps are loaded on a schedule: members and insurance monthly, gaps and providers weekly.
Workflows
One retrieval workflow per provider site. Outreach actions are logged, non-responsive sites are escalated, and received records are attached.
Provider directory
Chart requests are grouped by the site that holds the record, with open-request counts per site.
Messaging and notifications
Branded fax requests carry a link. The office opens it, sees the charts requested for its patients, and uploads them.
App Capabilities
Site-based retrieval worklist
Scheduled data refresh
Provider upload link
Outreach logging and escalation
1health Platform Pieces
| App Capability | Enabled By |
|---|---|
| Site-based retrieval worklist | Workflows (module), Provider directory (service) |
| Scheduled data refresh | Data in and out (service) |
| Provider upload link | Messaging and notifications (module) |
| Outreach logging and escalation | Workflows (module) |
Outcomes
92%
First-pass retrieval success (vs 65% industry)
48 hrs
85% of stalled charts resolved
60%
Reduction in manual labor costs
3.3x
Productivity increase (90K to 300K units)
Build Without vs. With 1health
Build Without 1health
- Estimated Timeline: 12 months
- Identity verification for 100,000+ clinicians required
- Secure document routing system needed
- Financial ledger to manage provider payouts
The 1health Advantage
- Pattern match to build any clinical task-based app
- Leverage existing provider network
- Pre-built tasking APIs
- Extend to lab ordering, SDOH screenings, and more
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