Symphony
Operated by a national health plan managing 2.5M+ members on the 1health platform.
A unified ecosystem to orchestrate care delivery across fragmented vendor networks, transforming manual spreadsheet-heavy processes into a digital backbone with real-time oversight.
2.5M+
Hours vs Months
The Objective
Replace fragmented vendor management with a unified digital backbone, enabling a 2.5M member health plan to deploy new care coordination workflows in hours instead of months while maintaining real-time visibility and defensible audit trails.
Built on 1health
This application is composed from 1health protocols, services, and modules. The mapping below shows how each app capability is enabled by platform pieces.
Workflow Builder
Self-service configuration to design and deploy new workflows in hours rather than months.
Command Center
Centralized control tower for real-time visibility into care programs, vendor activity, and compliance.
Interoperability Engine
Standardized data ingestion from diverse sources, turning static files into living rosters.
Shared Ledger
Cross-organizational shared medical record layer enabling seamless data sharing across vendor networks, replacing manual fax-based processes.
Vendor Management
Cross-organizational workflow coordination enabling seamless task management across vendor networks.
App Capabilities
Self-service workflow configuration
Real-time vendor SLA tracking
Automated data streaming from vendor files
Cross-org shared medical record
Defensible audit trails
1health Platform Pieces
| App Capability | Enabled By |
|---|---|
| Self-service workflow configuration | Workflow Builder (service) |
| Real-time vendor SLA tracking | Command Center (service), Vendor Management (service) |
| Automated data streaming from vendor files | Interoperability Engine (service), Shared Ledger (protocol) |
| Cross-org shared medical record | Shared Ledger (protocol) |
| Defensible audit trails | Shared Ledger (protocol), Command Center (service) |
Outcomes
| Metric / Capability | Before Symphony | With Symphony |
|---|---|---|
| Workflow Deployment | Months of development & SOW cycles | Self-service configuration in hours |
| Vendor Oversight | Siloed, manual reporting | Unified Command Center with real-time SLAs |
| Data Exchange | Manual SFTP and fax-based logs | Automated data streaming and Shared Ledger |
| Compliance | Manual audit prep & "spreadsheet gymnastics" | Defensible, time-stamped audit trails |
Build Without vs. With 1health
Build Without 1health
- 18-24 months of development and SOW cycles for each workflow
- Siloed vendor reporting with manual data aggregation
- Manual SFTP and fax-based data exchange
- Spreadsheet gymnastics for audit prep and compliance
- No single pane of glass for vendor performance
The 1health Advantage
- Self-service workflow configuration in hours
- Unified Command Center with real-time SLAs
- Automated data streaming and Shared Ledger
- Defensible, time-stamped audit trails
- Scalable foundation for future clinical programs
Ready to build on 1health?
See how 1health can accelerate your healthcare workflow automation.